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    Home >  Shipping & Returns

    Shipping & Returns

    Unsuccessful or Wrong
    *** We are not responsible for reshipment if you provided us an incorrect or incomplete address .
    *** For those customers who do not receive your package within 12 business days ,
    contact the local post office ASAPAlways can check with the local post office directly with your ID
    card or other valid certificate and copy the information to print when you can login to your
    registered account on our website .
    Required
    *** The information needed for shipping is your full name , address and telephone number. Please note
    that we can only ship your order by ZIP code address, and PO Boxes or similar addresses are not
    available for shipping .
    *** Please be sure to enter the correct shipping address and contact number .
    *** Please allow 3-5 days for delivery of your item .
    *** We will send your tracking number in 24-36 hours after receiving your money.
    *** Tracking number to verify in : http://www.ems.com.cn/english-main.jsp
    Tracking Methods
    After your order is shipped , we will offer you EMS tracking no. And website.
    There are two methods to get information about us,
    Visit our website and re-login to check the update status .
    Check your e -mail , and will send update status to your e -mail address.
    Note: ( . . They can not immediately check the tracking NO If yes, please wait patiently Sometime load
    required by Express Company do).
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